Shipping & Returns


Shipping Cost

Priority Shipping         $12 One Item
Additional Item            $5 per item
Rush Delivery              $20
International                $35 Per Item , 
Color Sample              $4 One Swatch
Additional Sample     $1 per extra Sample

Shipping Time

Orders within the United States are shipped using Priority USPS Maill.  A tracking number will be provided to you, standard shipping time is 2-3 Days.  However, please understand this is an estimate provided by USPS and the shipping speed is outside of our control and is dependent on USPS.

Tailoring Time

All Items purchased from Vanel Design are custom made from the measurements that you provide and that requires tailoring time of 10-15 days.  

Color

On the listings that have a color chart. We are not responsible for how the color appears on your screen, unfortunately we will not be able to return/ exchange these garments due to the fact that they are made to order. We suggest asking for color swatches, and we will send to you for the more accurate color choosing.

 

 

 

 

Shipping Returns/Exchange Policy

 

Vanel Design is responsible for shipping costs if returning item due to shipping (see above) or sewing malfunction.  If returning for any other reason the CUSTOMER is responsible for shipping costs.

Made to Order Items

Returns are accepted IF and only IF it is sent back to me the very next day after the package is received. Exchanges are also accepted if  it deals with size, or something wrong with the fabric of the dress ( Snags, defects, seams, etc) The refund will be made 4-6 weeks after i receive the item.

Made to Measure Items

Due to the unique nature of made to measure items they are NON-REFUNDABLE.  This means that no returns or exchanges will be accepted if your item was made with your specific measurements.

Sale Items

Sorry, but due to the deeply discounted nature of sale items they are all final sale. I will offers no refunds, credits or exchanges for such items. 

Shipping fees are not refundable.  You will be responsible for shipping costs of the returned item(s)